What payment methods are available?

Prairie Heart + Spark accepts all major credit cards, including Visa, MasterCard and American Express, PayPal.

When can I expect my order to be shipped?

Production and turnaround time is currently 7-10 days. This does not include shipping time. For larger/group orders, production time may be longer. Local pick up is only available in Winnipeg, MB, Canada.

What is the shipping cost?

Shipping cost: $12.00* within Canada & mainland USA. Free shipping on orders over $100*. Please contact us if shipping is calculated differently from what we offer. Canada Post automatically calculates the shipping rate/cost. If you live in the Winnipeg area, free local pick is available.

What currency are prices listed in?

All prices are listed in Canadian Dollars (CAD).

How do I wash/care for my apparel?

To preserve and maintain the quality of your apparel, machine wash in warm or cold water (inside out) with like colours. Hang to dry or tumble dry on low. There may be a slight amount of shrinkage. Do not dry clean or use chlorine bleach. To iron, set to medium heat and DO NOT iron on design. If you do notice the design seem to peel off, cover the design with a parchment paper and iron for 30 seconds. 

Where can I get information regarding sizing?

You can check out our Sizing, Care & Material Info page.

We highly recommend that you ensure you order the right size/fit for you due to the customization of our products. All sales are final.

What is your exchange/return policy?

Due to the customized nature of our products, limited/delay in worldwide supply of apparel stock, we are unable to offer exchanges or returns. However, we value your satisfaction so please reach out if there are any concerns with your order.

How can I contact customer service regarding my order?

Please send us an email at sales@prairieheartspark.com for any inquiries, questions or concerns.

Can I make changes to my order? ( for example: size or colour)

Please send us an email as soon as possible at sales@prairieheartspark.com and we will try our best to help you make changes.

Can I cancel my order?

We try to process orders immediately after placing it, so there is a short window to cancel the order. 

What is your return shipping address?

Returns can be sent to:

"Prairie Heart  + Spark Returns"

304 Eagleview Road,

Winnipeg, MB R3Y 0M2 CANADA

Where can I get more information if we want to place a group order?

Please visit our Unit Group Order page for more information. 

 

PLEASE NOTE: All design creations, photography & images are copyright to Prairie Heart + Spark.